Shipping & Returns

I want to contact Mahya Jewellery. How can I get to you?

You can always email us at [email protected]. We are happy to help you with all your questions about the jewellery, your order, shipping and returns and any other questions. Expect a response within 48 hours from our representatives. Our representatives are available Monday-Friday.

Can I return my order? And how can I make a return?

Would you like to return your order for a refund or replacement? No worries! We have an easy return policy. Just email us at [email protected] with your order number, item(s) to return and reason for returning & we will set up a return for you. Any returning-costs are the customer's own responsibility.

You can return the jewelry up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn.

Earrings can unfortunately not be returned or exchanged due to hygienic reasons.

What are the shipping costs?

Shipping costs are calculated for every order at the check-out.

Free shipping on orders above PKR6000.

How do I track my order?

Once your order has been shipped, you will be emailed with the tracking information to follow your order to its destination.

I have made an order during the sale. Can I return my order?

All orders made during sale are final and are therefore not possible to be returned.